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Terms and Conditions
 

Deposits

At Gloss & Bone, we use the Timely booking system. By making an appointment through this system, you agree to bothTimely's terms and conditions as well as our own. A 20% deposit is required when booking Makeup or Cosmetic Tattoo services. This deposit is non-refunable if the appointment is cancelled or rescheduled within 24 hrs of the appointment time.

Lashes

Gloss & Bone for several reasons does not accept new clients for refill appointments. If a refill is needed, it is recommended to book a removal appointment then a full set to ensure the best results and integrity of your lash health.

If a client returns with less than 40% lashes then a full set fee applies. 

Gloss & Bone does not guarantee any lashes that are not properly maintained with recommended home care.

Privacy Policy

Gloss & Bone may collect personal information for particular services. Including medical history required before Cosmetic Tattoo procedures. All client information is kept confidential and aligns with the Privacy Act.​ Consultaion forms are provided with some services offered. When signing these consultation forms the clients is affirming they have read, understood and agreed that all information provided is truthful.

Health & Safety

Kerrie from Gloss & Bone holds a Certificate of License in Infection Control for Personal Appearance Services- Higher Risk Personal Appearance Services and complies with the act.

Australian Consumer Law

Under the Australian Consumer law, this allows the customer to receive a repair or refund if there has been a fault or failure in the service provided. The client has 24hrs

to contact Gloss & Bone to lodge a complaint.

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