Terms and Conditions

Deposits

At Gloss & Bone, we use the Timely booking system. By making an appointment through this system, you agree to bothTimely's terms and conditions as well as our own. A 20% deposit is required when booking Makeup or Cosmetic Tattoo services. This deposit is non-refunable if the appointment is cancelled or rescheduled within 24 hrs of the appointment time.

Lashes

Gloss & Bone for several reasons does not accept new clients for refill appointments. If a refill is needed, it is recommended to book a removal appointment then a full set to ensure the best results and integrity of your lash health.

If a client returns with less than 40% lashes then a full set fee applies.

Gloss & Bone does not guarantee any lashes that are not properly maintained with recommended home care.

Gloss & Bone may collect personal information for particular services. Including medical history required before Cosmetic Tattoo procedures. All client information is kept confidential and aligns with the Privacy Act. Consultaion forms are provided with some services offered. When signing these consultation forms the clients is affirming they have read, understood and agreed that all information provided is truthful.

Health & Safety

Kerrie from Gloss & Bone holds a Certificate of License in Infection Control for Personal Appearance Services- Higher Risk Personal Appearance Services and complies with the act.

Australian Consumer Law

Under the Australian Consumer law, this allows the customer to receive a repair or refund if there has been a fault or failure in the service provided. The client has 24hrs

to contact Gloss & Bone to lodge a complaint.